I the (Client) agree to pay Call a Geek to repair, analyze and troubleshoot my computer hardware at a remote rate of $90 per hour. Minimum charge is $32.50. Time will be billed to the nearest ¼ hour.
Payment is due prior to the remote call/workshop/house visit.
Although Call a Geek will endeavor to conduct all activities in a timely manner, I understand that troubleshooting issues may be a time-consuming process and agree to pay Call a Geek for troubleshooting time as necessary. If Call a Geek is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer. Call a Geek reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.
Call a Geek will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply.
I also certify that I will indemnify and hold harmless Call a Geek for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although Call a Geek will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised. If I require training in backup methods and procedures, Call a Geek will provide that training to me at an additional rate of $99 per hour. I further agree to indemnify and hold harmless Call a Geek for any and all hardware or software malfunctions or accidents that may occur before, during or after work is performed on Client’s computer, and for any results thereof.
Virus Removals: I also certify that I will indemnify and hold harmless and will pay for added support to Call a Geek for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before our removal.
We have a 30 day guarantee on our virus/malware removals. If within 30 days you suspect you have an instance returning, please call us immediately. If after 30 days and you have a returned infection, we will discuss what AV products you purchased and decide on the best level of support. There is no guarantee or warranty that a virus will never get through any product either purchase by Call a Geek or any other brand you buy online or off the shelf.
Confidentiality Agreement: Any private information stored on your computer or viewed by our computer repair technicians during a remote support call will be held confidential unless required by law. Due to the requirements of the repair, if approved by you, the client…we will back up your data to insure it’s integrity. This is done to ensure that a customer has all the files they need when a computer is returned after a restore. During a remote support call, the data is always backed up to the clients computer or external hard drive. We do not back up the data on Call a Geek servers. If requested, we will destroy any copies of your data immediately after the repair is complete. If requested, we will hold your data for 30 days. Any private or personal information provided to Call a Geek will be kept confidential.
Call a Geek ("we", "us") make no representations or warranties in relation to this web site, including without limitation:
We are not liable for any loss or damage, howsoever caused (including but not limited to, by our negligence) incurred in connection with this web site, including but not limited to, as a result of reliance placed upon the information on this web site.
If you provide us with information (such as text, photos or images) when using this web site you warrant that you are entitled to provide and license the information and you license us to use, reproduce, modify and publish the information.
The client agrees to pay the invoiced amount outlined within the invoice on the due date. Call a Geek will apply late payment fees (4% of original invoice amount) to accounts that are overdue. Full payment of the overdue amount including late payment fees must be paid for services. Call a Geek reserves the right to halt work or suspend services where invoices and payments are overdue. Call a Geek will refer persistently overdue accounts to our debt collection service, suspend ALL services work and initiate legal action where required to recover monies owed on overdue accounts.
Liability of Directors and Trustees
If money is owed to the Supplier by a Pty Ltd company (or a trust with a corporate trustee), the directors of that company (or trustee) agree to personally guarantee the debts of their company (or trust).
The information on this web site is subject to change without notice.